Sales Policy for Duo Topis

Welcome to Duo Topis! We are committed to providing our customers with high-quality smart air purifiers and excellent service. Please review our Sales Policy, which outlines the terms and conditions of purchasing from our website. 1. Product Availability

  • Stock Levels: All products listed on our website are subject to availability. We strive to keep our inventory up-to-date, but there may be instances where a product becomes unavailable after you place an order. In such cases, we will notify you promptly and offer alternatives or a full refund.
  • Product Descriptions: We make every effort to ensure that the descriptions, images, and specifications of our products are accurate. However, we cannot guarantee that the product descriptions or other content on the website are completely error-free. If you receive a product that does not match the description, please contact us for assistance.

2. Pricing and Payment

  • Pricing: All prices listed on our website are in USD and are subject to change without notice. We reserve the right to modify prices, correct pricing errors, or cancel orders that contain incorrect pricing.
  • Payment Methods: We accept major credit cards, debit cards, and other payment methods as listed on our website. Payment must be received in full before your order is processed and shipped.
  • Sales Tax: Applicable sales tax will be added to your order based on your shipping address and the tax regulations of your state.

3. Order Processing

  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. This email serves as a receipt and includes details of your purchase.
  • Order Cancellation: You may cancel your order before it has been processed for shipping. To cancel, please contact us immediately at info@duotopis.com. If your order has already been shipped, you may need to follow our return process (see below).

4. Shipping and Delivery

  • Shipping Methods: We offer various shipping options to meet your needs. Shipping costs and delivery times vary depending on the shipping method selected and the destination of the order.
  • Delivery Times: Estimated delivery times are provided at checkout. Please note that delivery times are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers, customs, or other external factors.
  • Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

5. Returns and Refunds

  • Return Policy: We want you to be completely satisfied with your purchase. If you are not satisfied with your product, you may return it within 30 days of receipt for a full refund or exchange. The product must be in its original condition and packaging.
  • Return Process: To initiate a return, please contact our customer service at info@duotopis.com with your order number and reason for return. We will provide you with return instructions and a return shipping label.
  • Refunds: Once we receive and inspect the returned product, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to appear on your account.
  • Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defective product or an error on our part.

6. Warranty

  • Manufacturer’s Warranty: Our products are covered by a manufacturer’s warranty, which varies by product. Please refer to the product page or packaging for specific warranty details. If your product is defective within the warranty period, please contact us for assistance.

7. Limitation of Liability

  • Duo Topis is not liable for any indirect, incidental, or consequential damages arising from the use of our products or the inability to use our products. Our maximum liability is limited to the purchase price of the product.

8. Contact Us If you have any questions about this Sales Policy or need assistance with your order, please contact us:

  • Address: 3000 5th Ave, Lewiston, ID 83501, USA
  • Phone: (580) 381-5839
  • Email: info@duotopis.com