Duo Topis Refund and Returns Policy
1. Return Period: You may return any air purifier purchased from Duo Topis within 14 days of receipt for a full refund or exchange, provided it is in its original packaging and condition.
2. Conditions for Returns:
- The product must be unused and in its original packaging.
- All accessories, manuals, and documentation must be included.
- A proof of purchase (receipt or order confirmation) is required.
3. Damaged or Defective Items: If you receive a damaged or defective air purifier, please contact us within 48 hours of delivery. We will arrange for a replacement or full refund, including any shipping costs.
4. Non-Returnable Items: Certain items, such as clearance or custom orders, may not be eligible for return. Please verify with our staff if you have questions about specific items.
5. How to Initiate a Return: To initiate a return, please contact our customer service team at email: contact@duotopis.com with your order number and details of the item you wish to return.
6. Refund Process: Refunds will be processed within 7-10 business days after the returned item is received and inspected.
If you have any questions regarding our refund and returns policy, feel free to reach out to our customer service team. Thank you for choosing Duo Topis for your air purification needs!
